A soldier in Iraq called HP to deal with a broken all-in-one printer. He was told he’d have to pay them in order to learn how to fix it. These are the subsequent events that follow ..
Hmmm, the power of bad customer service! At least from what I’ve read on Military.com individual HP employees seem willing to make sure this guy gets taken care of. Its too bad when a corporation screws up so badly that employees have to take matters into their own hands, and out of their own pockets make things right. At least it shows HP is hiring the right people, even if they don’t have their ducks in a row as a company.
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